Dynamic Publishing: Optimizing the publishing process

Executive Summary:

Ninety percent of published information is stale; customer are over-loaded with information, but usually cannont find what they need; the field force is dispatched to service calls with invorrect instructions; helps desk desperately shuffle through a myriad of papers to find obsolete information. It's no wonder that customer satisfaction is low, service cost are high, and legal exposure is high.

Creating and using redundant, inconsistent, and unstuctured information for formal publishing requirements is a recipe for failure. just as you wouldn't tolerate uncontrolled data in your organization's financial management systems, you can no longer afford to handle your intellectual content in an uncontrolled, unconstrained, error-prone, and highly labor-intensive manner.

Complete the form below to download the free whitepaper (pdf format).